Order Information
General information about order processing
32 articles
- How do I return my order for a refund or replacement?
- What are the common reasons for order delays and how are they handled?
- What is the policy for returning contact lenses?
- What is the policy for returning glasses?
- Can online retailers recommend contact lens brands or parameters?
- Can I change the shipping address for my order after placing It?
- Why does the tracking show no updates when I receive my tracking number or after the label is created?
- What should I do if my order is marked as delivered but I haven’t received it?
- What are the rules for discounts, price changes, and refunds when updating or canceling an order?
- How can I provide you my prescription?
- How can I update my prescription or proceed with my order if there’s a mismatch?
- How does the 'FIRSTPAIRFREE' promotion work, and what are the alternatives?
- How can I modify or cancel an order after or before it has shipped?
- What happens when an order is canceled?
- What are my options for handling a delayed or problematic order, including retaining discounts, getting refunds, or modifying the order?
- Why might I not receive order confirmations, shipping notifications, or valid tracking updates?
- What are our policies on holding orders, retaining discounts, and prescription requirements?
- Our phone numbers
- Why do I see pending or duplicate charges for orders that didn’t go through, and how can I resolve them?
- What is the process for deleting an account, and what happens to your data?
- How are refunds processed, and what happens if my payment method is inactive?
- How can I manage marketing email and SMS communication preferences?
- Why wasn’t my coupon applied, and why is my refund amount different after a return?
- Where can I find refund details and processing information on my receipt?
- Was I charged if my order didn't ship?
- How are price differences and balances calculated for replacements, exchanges, and promotions?
- How can I update or correct my billing and shipping addresses for an order?
- How will I be notified about refunds, returns, and cancellations?
- How can I update my shipping address for autoship subscriptions and one-time orders?
- Can I cancel my order after it has been processed or shipped?
- Why is my order delayed, and what can I do to resolve it?
- How do I obtain, use, and troubleshoot prepaid return labels for glasses and contact lenses?