Order Information
General information about order processing
10 articles
How do I return my order for a refund or replacement?
What are the common reasons for order delays and how are they handled?
What is the policy for returning contact lenses?
What is the policy for returning glasses?
Can online retailers recommend contact lens brands or parameters?
Can I change the shipping address for my order after placing It?
Why does the tracking show no updates when I receive my tracking number or after the label is created?
What should I do if my order is marked as delivered but I haven’t received it?
What are the rules for discounts, price changes, and refunds when updating or canceling an order?
How can I provide you my prescription?