Order Information
General information about order processing
23 articles
How do I return my order for a refund or replacement?
What are the common reasons for order delays and how are they handled?
What is the policy for returning contact lenses?
What is the policy for returning glasses?
Can online retailers recommend contact lens brands or parameters?
Can I change the shipping address for my order after placing It?
Why does the tracking show no updates when I receive my tracking number or after the label is created?
What should I do if my order is marked as delivered but I haven’t received it?
What are the rules for discounts, price changes, and refunds when updating or canceling an order?
How can I provide you my prescription?
How can I update my prescription or proceed with my order if there’s a mismatch?
How does the 'FIRSTPAIRFREE' promotion work, and what are the alternatives?
How can I modify or cancel an order after or before it has shipped?
What happens when an order is canceled?
What are my options for handling a delayed or problematic order, including retaining discounts, getting refunds, or modifying the order?
How are order cancellations and refunds handled for contact lens orders?
Why might I not receive order confirmations, shipping notifications, or valid tracking updates?
What are our policies on holding orders, retaining discounts, and prescription requirements?
Our phone numbers
Why do I see pending or duplicate charges for orders that didn’t go through, and how can I resolve them?
What is the process for deleting an account, and what happens to your data?
How are refunds processed, and what happens if my payment method is inactive?
How can I manage marketing email and SMS communication preferences?