Once a shipping label is created, it is common for tracking updates to take some time to appear in the system. Below, we explain common reasons for such delays and offer guidance for interpreting your tracking information.
Common Causes of Tracking Delays
"Label Created" or "Carrier Awaiting Item"
Here are possible explanations for this status:
Carrier Processing Delays: Tracking updates usually take 24-48 hours to populate after the package is scanned into the carrier's system.
Delay in Pickup: If the shipping label was created late in the day, after the daily carrier pickup cutoff, or over a weekend/holiday, the package may not be picked up until the next available business day.
Third-party Consolidators: Packages may first need to pass through a third-party handler before being handed off to the carrier. In such cases, tracking updates can appear delayed.
"No Movement" After the Label Is Created
Once the carrier has scanned your package, tracking updates depend on the carrier’s processing workflow. However, delays may still occur:
Carrier Backlogs: During periods of high mail volume—after long weekends, holidays, or major shopping promotions—carriers may experience a backlog causing delays in tracking updates.
In-Transit Delays: Although your package may already be on its way, the first scan may only occur when it reaches a sorting facility.
Handoff and Scan Delays
Occasionally, packages may take longer to register within the carrier's system even after leaving the warehouse:
Holiday or Surge Delays: Heavy order volumes can result in delayed handoff to the carrier. Once the carrier does scan the package, tracking will appear updated.
Processing Point Scans: Movement updates typically appear once the package is scanned at the next processing point.
What to Do If the Tracking Doesn't Change
If your tracking has not updated, here’s what you can do:
Allow Time: Wait 24-48 hours for tracking updates, as processing delays are common during busy shipping periods.
Check for Handoff Notices: If a third-party consolidator handles the initial leg of your shipment, it may take additional time for the carrier to receive the parcel.
Contact the Customer Service Team: If there are no updates on the tracking after 48 hours (excluding weekends and holidays), please get in touch with our customer service team using one of the following options:
Call us at our toll-free number
Email us at our customer support address
Chat with us via the live chat feature on our website
Our representatives are available:
Monday–Friday: 7 AM – 6 PM PST
Saturday: 7 AM – 3 PM PST