Opted Out of Emails: - If you previously opted out of commercial emails, you will not receive order update emails - Solution: Log in to your account and opt back into order-related emails through your account preferences.

Incorrect Email Address at Checkout: - Mistyped email addresses can prevent the delivery of your order confirmation. - Solution: Verify the email address on your account or order record. Once corrected, your confirmation and future updates will be sent to the revised address.

Pending or Voided Payments: - If you see a charge but didn’t receive a confirmation, the payment was likely not completed. This often happens if a promo code is invalid or the payment wasn’t authorized. - Solution: The pending authorization will usually be reversed by your financial institution. You can reattempt the purchase after confirming the issue with your payment method.

Unfinished Orders: - If you don’t see a confirmation email or the order in your account but your card shows an authorization, the order may not have been fully processed. - Solution: Check your email inbox, spam, and junk folders for confirmation emails. If none are present, reach out to support to confirm the order status and resend the email.

Spam or Junk Email Filters: - Notifications with tracking numbers may be diverted to your spam or junk folder. - Solution: Check these folders for emails from us and mark them as safe.

Tracking Number Not Yet Active: - Carriers need to scan the package for tracking activity to begin. Until this happens, your tracking number may appear invalid or show no status. - Solution: Check the tracker again after the first scan. Carriers usually update their systems in 24-48 hours once they are in possession of the package.

Delayed Tracking Updates: - If the carrier experiences delays, your package status might not update in real-time. - Solution: Use the carrier’s website for the most accurate updates and try again later.