Eligibility for Returns
Glasses can be returned under the following conditions:
Condition & Accessories: Glasses must be in unused condition and include all original items, such as the case, cleaning cloth, and demo lenses.
Refunds, Replacements, or Store Credit
Full Refund: Available within 30 days of purchase.
Replacement or Store Credit: Can be requested up to one year (365 days) from the purchase date.
Fit or Comfort Issues: If the glasses do not fit properly, you can request a replacement with a different frame style. Be sure to specify your preferred style when submitting the return.
Return Process
Request a prepaid return label: A prepaid label will be emailed to you for shipping the glasses back.
Properly package the glasses: Securely package the glasses in a box to prevent damage during transit.
Include order details: Add a copy of your receipt or packing slip inside the shipment for faster processing.
Frequently Asked Questions
What should I include when returning my glasses?
Ensure the glasses are in unused condition and include all original accessories (case, cleaning cloth, demo lenses) along with a receipt or packing slip.
Can I request a refund or replacement if my glasses don’t fit?
Yes. You can request a replacement with a different frame style if the glasses don’t fit properly. Specify your preferred frame when submitting your return.
How long do refunds take to process?
Refunds are typically completed within 1–3 business days after the returned glasses are received. Processing times may vary depending on your bank or financial institution.
Can I exchange my glasses for a different style?
Yes. Exchanges for a different frame style are allowed within the replacement timeframe of up to one year (365 days) from the purchase date.
Additional Notes
Following these guidelines will help ensure a smooth and efficient return experience. For further assistance, contact the customer support team.