When placing your order, you’ll have the option to upload your prescription after selecting the number of boxes you’d like. You can also reply to your order confirmation email with the prescription document for added convenience. Additionally, you can log in to your Kits.com account and upload a digital copy of your prescription directly. This method ensures the prescription is immediately linked to your order. Another option is to start a chat with the Kits.com support team and upload a photo of your prescription during the conversation, providing a convenient alternative if other methods are unavailable.
If you do not have a valid prescription at the time of ordering, your order can be placed on hold until you provide one. Once submitted, the order will proceed at the original price. If your prescription is already on file and valid, you do not need to re-upload it for repeat orders. If you do not have a copy of your prescription, you can submit a clear photo of your current contact lens box showing the brand and parameters. This can help Kits.com verify your prescription. For updated prescriptions, follow the same submission methods as outlined above, ensuring all necessary details are included.
If you don’t have it available at the time, you can also email it to us at [email protected] or fax it to 1-888-413-5153. When emailing your prescription, please include your order number in the subject line to ensure prompt processing. Please note that faxed prescriptions will not appear during the final step of checkout, but they will be automatically attached to your order after submission.
International prescriptions must clearly specify the contact lens brand and all required parameters, such as power, base curve (BC), and diameter (DIA).
Alternatively, if you provide us with your doctor’s contact information (either during the ordering process or by email), we’d be happy to reach out to their office directly to obtain your prescription on your behalf. Please note that this option is only available for doctors located within the United States.
Please note that Kits.com cannot request changes to your prescription. Any modifications must be made directly with your eye care provider.