How do I return my order for a refund or replacement?
If your purchase isn’t quite right, don’t worry — returning it is simple. Whether you’d like a refund, replacement, or store credit, the process is designed to be quick and hassle-free.
Return Policy Overview
Returns are accepted for refunds or replacements under the following conditions:
Return Timeframes
Refunds: Must be requested within 30 days of purchase.
Exchanges/Replacements: Accepted up to 365 days from the purchase date.
Store Credit: May be requested at any time within the 365-day window as an alternative to a refund or replacement.
Item Condition
Products must be returned in new, undamaged condition.
Step-by-Step Return Process
Request a Return
Provide your order number to our customer support team.
We’ll send you a prepaid return label by email.
Prepare Your Package
Pack your item(s) securely in a box to avoid damage in transit.
Include your packing slip or receipt for faster processing.
Send It Back
Attach the prepaid label to the package.
Drop it off with the carrier listed on your label.
Receive Your Refund or Replacement
Once your return arrives, refunds are usually processed within 1–3 business days.
Processing times may vary depending on your bank.
Frequently Asked Questions
Can I return my order if my insurance is involved?
Yes, but note that any claim associated with the returned order will be voided once the item is received. This ensures you regain your coverage for future purchases.
Can I request a refund after using the initial return label?
Yes, you may use the label initially provided for the return. Upon receiving the return, a refund will be issued.
How long does it take to process a refund?
Refunds are typically completed within 1–3 business days after the return is received. However, processing times may vary depending on your financial institution.
Additional Notes
Always pack items securely to avoid damage during shipping.
If you need help at any stage of the process, our customer support team is ready to assist.
By following the steps outlined above, your return process will be simple and hassle-free!