Contact Lens Return Policy
If you need to return your contact lenses due to a prescription change, ordering mistake, or other reasons, follow the guidelines below.
Eligibility for Returns
Returns for contact lenses are accepted under the following conditions:
Unopened and unmarked: Only boxes that are completely sealed and free of any markings (e.g., left/right eye notations) are eligible for return. Once a box is opened or marked, it cannot be returned, even if the markings are later removed.
Original packaging: All boxes must be in their original condition and not tampered with.
Refunds, Replacements, or Store Credit
Full Refund: Available within the first 30 days of purchase.
Replacement or Store Credit: Can be requested up to one year (365 days) from the purchase date, including cases where your prescription changes or you no longer need the lenses.
Order mistakes: Unopened boxes of the wrong prescription can be returned for a refund or exchange using the standard return process.
The Return Process
To initiate a return or exchange, follow these steps:
Request a prepaid return label: A prepaid label will be emailed to you for shipping the lenses back.
Properly package the lenses: Securely package your items in a sturdy box (not an envelope) to prevent damage during transit.
Include order details: Add a copy of your receipt or packing slip inside the shipment to help process the return efficiently.
Send your new prescription (if applicable): If you are exchanging lenses due to a prescription change, provide a copy of your updated prescription via email or chat. Do not place the prescription inside the return box.
Frequently Asked Questions
Can I return a box that I marked for the left or right eye?
No, contact lens boxes with any markings, such as left/right eye notations, cannot be returned. This applies even if the markings are later removed.
What should I include when returning my shipment?
Make sure to securely package the lenses in a box and include order details like a receipt or packing slip. This helps us process your return efficiently.
How do I exchange lenses after a prescription change?
You can exchange your lenses by providing us with a copy of your updated prescription via chat or email. Once verified, a replacement order can be set up.
What happens if my lenses were damaged during shipment?
Contact us directly for assistance if your lenses arrive damaged or if there are issues unrelated to the return and refund policy outlined here.
Following these guidelines ensures a smooth and efficient returns experience. For additional assistance, please reach out to our customer support team.