What happens when an order is canceled?
When an order is canceled, the process involves specific steps regarding refunds, timing, and handling special scenarios. Below is a comprehensive guide covering all aspects of cancellations and refunds.
General Cancellation Policy
When you cancel an order, we processes the cancellation promptly, following up with a refund back to your original payment method. You will receive an email confirmation with the details of your order cancellation and refund.
Refund Process and Timelines
Standard refund processing times are usually 1–3 business days, depending on your card issuer or bank.
If you cancel an order that has not been fully settled, the original transaction may appear as a pending authorization on your bank account. This is not a completed charge, and your bank will void the transaction and release the funds within the same 1–3 business days window.
For very recently placed orders, the refund will be processed after the original transaction settles. Following this, an email receipt confirming the refund will be sent.
Special Scenarios
Cancellation Requests Outside Business Hours: - Requests submitted outside standard business hours are reviewed on the next business day. - If the order ships before the request is reviewed or is too far into the processing system, you will need to await delivery and then initiate a return process for a refund or exchange.
Orders on Hold: - If your order was placed on hold due to incomplete actions, such as selecting a preferred product, it is not considered canceled. You can complete the required actions to proceed with the order.