New order
Articles that help you through the ordering process
31 articles
How do I place a new order?
Order Status and Shipping
How do I read my prescription?
Numbers not corresponding
Can I order any lenses?
How long is my prescription valid for?
How do I place an order if I wear different lens types?
Can I order lenses for more than one person on the same order?
When will my order ship?
How can I track my order?
How do I obtain a copy of my receipt?
Trouble with Your Promo Code?
Order Delay
Are the Lenses You Sell the Same as What My Eye Doctor Provides?
How Many Boxes Do I Need for a Year’s Supply of Contact Lenses?
My package is being returned—What should I do?
Do you offer anti-fatigue lenses?
Understanding Shipping Costs and Transit Times
Accepted Payment Methods
Promotion Availability
Do You Ship Internationally?
Why is an eyeglass prescription not valid for ordering contact lenses?
Do I need a prescription to purchase contacts or glasses in the US?
What are the current promotions available for Kits.com glasses and how can they be redeemed?
How does price matching work, and what do I need to do to request it?
How does prescription verification affect my order status, and how can I ensure successful processing?
Do I have to send you my prescription?
What are the delivery timeframes and factors affecting express shipping?
What should I do if my prescription upload is unclear, invalid, or rejected?
Current Promotions on KITS.com
What is the difference between a voucher and a store credit and how can I use them?