New order
Articles that help you through the ordering process
27 articles
How do I place a new order?
Order Status and Shipping
How do I read my prescription?
Numbers not corresponding
Do I have to send you my prescription?
Can I order any lenses?
How long is my prescription valid for?
How do I place an order if I wear different lens types?
Can I order lenses for more than one person on the same order?
When will my order ship?
How can I track my order?
How do I obtain a copy of my receipt?
Trouble with Your Promo Code?
Order Delay
Can I place an order without having a contact lens prescription?
Exploring Your Shipping Options: Beyond Overnight Shipping
Are the Lenses You Sell the Same as What My Eye Doctor Provides?
How Many Boxes Do I Need for a Year’s Supply of Contact Lenses?
My package is being returned—What should I do?
Do you offer anti-fatigue lenses?
Understanding Shipping Costs and Transit Times
Accepted Payment Methods
Promotion Availability
Do You Ship Internationally?
Why is an eyeglass prescription not valid for ordering contact lenses?
Do I need a prescription to purchase contacts or glasses in the US?
What are the current promotions available for Kits.com glasses and how can they be redeemed?