Complete Guide to Order Processing and Delivery Timelines
Most of our orders placed before 2pm EST will ship the same day if the items are in stock. Standard delivery generally takes **3–5 business days from when the package is picked up from our facility and does not include the time required for processing or for the items to become available through our suppliers.
For items that are in stock, please allow for a standard processing time of 1–3 business days, excluding weekends.
For custom or prescription items, such as Biofinity XR Toric, Bausch and Lomb Ultra Multifocal for Astigmatism lenses, the production process generally requires 3–6 weeks, so these orders may experience delays beyond standard backorder notifications.
If your item requires longer to process, you’ll usually be notified about the backorder via email within 1 business day.
Shipping Timelines
Once your order ships, we’ll send you a shipment confirmation email. Note that tracking updates may take 24–48 hours to appear after the package has been picked up by the carrier.This activation timeframe allows the tracking system to provide accurate delivery information as the package progresses through shipping stages.
You can monitor the progress of your shipment using the tracking number provided and check for updates directly on the carrier's website.
For the best tracking experience, use the tracking number provided in your email and visit the carrier's website (e.g., USPS or FedEx) to view real-time delivery progress and any updates.
If delays occur, check the tracking site regularly for updates, as these can arise due to factors like weather or a carrier's backlog. You can also reach out to our team and they will be able to investigate the delay and provide you with an ETA for the delivery of your package.