When will my order ship and how will I know that it has shipped?
Kits.com offers same day shipping on most stocked items placed before 2pm EST.
80% of orders ship within 24 hours, however potential order processing times are 1-3 business days (not including Saturday or Sunday). If the processing time is expected to exceed 3 business days, the product page where you started your order from will normally specify the average wait time before shipment. You will receive an email once your order ships out.
Please note that shipment confirmation emails are usually sent every evening after 5:30PM, however in some cases the status system may not be updated, or the email may not be sent until the following morning. Your order status is available online and can be checked via a link in your order confirmation email.
If my order is taking longer than I expected, is there a problem?
If there is a problem with your order, we will contact you via email. Please check your email at least once during order processing to see if we are waiting on information from you. If you do not see an email from us, your order is in progress and will ship out as soon as possible. If a lens is on backorder with the manufacturer, your online order status will eventually reflect that and an estimated ship date may be available.
Please note that manufacturer backorders will affect all retailers, and as such, the wait time would have been the same no matter where you would have ordered the lenses from. When counting the number of days that have elapsed since you have placed your order, please remember not to include Saturdays or Sundays in the order process. If your order was placed after 2pm, consider the next day the first day of processing (if processing time is applicable). Doing this will likely answer your question in regards to the wait.
How can I track my order once it has shipped?
Once your order has shipped, you can track its progress by clicking on the link provided in your shipment confirmation email. Additionally, you can also log in to the website using this link to view additional information about your order and its status. Keep in mind that depending on the shipping method you selected, full tracking (point to point) may not be available. However, you can still expect to receive your order within the specified time period.
How do I obtain a copy of my receipt?
A printable receipt is available when you access your account online. It's also sent via e-mail once your order ships out.