If your order is being returned to sender, please contact our Customer Care team as soon as possible.
Returned orders usually happen because of incomplete addresses or carrier limitations. To help us resolve the issue quickly, have your order number and updated address details ready when you reach out.
Common reasons for returned orders:
The shipping address was incomplete or incorrect (missing street or unit numbers).
Carrier delivery restrictions prevented delivery to the intended recipient.
The package was delivered to the wrong address and could not be retrieved.
We’ll help you confirm and update your shipping address, including important details like apartment or unit numbers. Once verified, we’ll place a replacement order quickly to ensure your lenses are delivered without further delay.
Don’t worry—our Customer Care team is here to help every step of the way and make sure your order reaches you safely.