Can I Cancel My Order After It Has Been Processed or Shipped?
Once an order has been processed or shipped, it generally cannot be canceled. However, there are steps you can take to manage the situation if you no longer want the item. Below, we outline the key policies and processes for handling such orders.
Cancellation Policy
Processed Orders: Orders that have entered advanced processing, such as custom-made items or those forwarded to the manufacturer, cannot be canceled.
Shipped Orders: Once an order has shipped, it cannot be stopped or canceled in transit.
What to Do If Cancellation Is Not Possible
If your order cannot be canceled, you can follow these steps:
Wait for Delivery: Allow the package to be delivered to your address.
Initiate a Return: Once you receive the package, contact customer support to request a prepaid return label.
Prepare the Return: Pack the items securely, including any order details such as a receipt or packing slip, to facilitate processing.
Choose a Resolution: Decide whether you want a refund or an exchange. Refunds are processed after the returned item is received and inspected.
Special Considerations
Auto-Ship Orders: If an auto-ship order has already been packed or shipped, it cannot be canceled. You can return the unopened package for a full refund.
Custom-Made Items: Orders for custom-made items, such as prescription lenses, cannot be canceled once they are in production. These items can still be returned after delivery.
Partial Shipments: If part of your order has shipped, the shipped items cannot be canceled. You may still return them after delivery.
Frequently Asked Questions
Can I intercept a shipment?
In rare cases, it may be possible to intercept a shipment before delivery. Contact customer support immediately to check if this option is available. If interception is not possible, you can return the package after delivery.
Summary
While orders cannot be canceled once they are processed or shipped, you can still manage the situation by initiating a return after delivery. Contact customer support for assistance with prepaid return labels and to choose between a refund or an exchange. Special considerations apply to auto-ship orders, custom-made items, and partial shipments, but the general process remains the same.