We know plans can change, and sometimes you may need to cancel an order. Don’t worry, we’ve made the process simple and straightforward. Here’s a step-by-step guide to help you cancel your order quickly and securely.
Step 1: Contact Our Customer Service Team
To begin your cancellation, please get in touch with our customer service team using one of the following options:
Call us at our toll-free number
Email us at our customer support address
Chat with us via the live chat feature on our website
Our representatives are available:
Monday–Friday: 7 AM – 6 PM PST
Saturday: 7 AM – 3 PM PST
They’ll guide you through the process and confirm your cancellation.
Step 2: Share Your Order Information
When you reach out, please have your order number ready. You’ll find it in your order confirmation email or on your account dashboard (if you checked out using an account). Having these details handy helps us process your request faster.
Step 3: Receive Your Confirmation
Once your cancellation has been completed, we’ll send you a confirmation email or call you directly. This confirmation ensures your order has been officially canceled.
Why Do Cancellations Go Through Customer Service?
We’ve chosen to process cancellations through our customer service team to keep your personal information and payment details secure. This approach allows us to:
Protect your sensitive data
Provide personalized assistance
Offer alternative solutions if you’d like to adjust your order instead of canceling
Our team is here to make sure you feel supported every step of the way.
Conclusion
We value your business and want every part of your experience with us to be excellent—even if that means canceling an order. If you have any questions or need extra help, please don’t hesitate to reach out. Our customer service team is ready to assist you and ensure your cancellation is handled smoothly.