When shopping online, you may notice that the prices and fees associated with your order are not always consistent. This is because prices and fees are calculated and set by a different department, which takes into account various factors such as the purchasing costs and other expenses related to handling and processing orders.
Customers may not have access to specific details regarding how prices and fees are set for a particular product, or when and if they will be changed. However, it is important to note that we strive to offer the best price possible to all customers.
Prices for contact lenses may change over time due to supplier costs, manufacturing expenses, or broader market conditions. Such changes affect the retail price reflected on our website. While efforts are made to offer consistent and competitive pricing, adjustments may be necessary over time.
Additionally, brand updates to match prescriptions, such as switching to toric or multifocal lenses, may also result in price changes.
It is also important to understand that processing fees may vary based on the quantity of items ordered. This is because the costs associated with handling and processing an order may increase as the number of items in the order increases.
The processing fee also ensures transparency by covering all associated costs and is displayed clearly before checkout.
What is the processing fee?
The processing fee includes taxes, and various costs associated with handling your product(s) and order. These expenses include acquiring and processing your order, transaction fees charged by third-party payment processors, and other costs related to customer orders.
This fee is displayed transparently during checkout to ensure customers are fully informed before completing their purchase.
However, we want to assure you that even with this fee, we guarantee our total price to be the lowest on the web! Plus, we back it up with a 7-day price guarantee.
Additionally, if you find a lower price for the same product and quantity elsewhere, our price match policy ensures you get the best deal. Order totals after a rebate do not qualify for a price match.
Why am I being charged for shipping?
If you're placing an online order and see that you're being charged a shipping fee despite meeting the minimum requirement for free shipping, it could be because you've applied another promotion or discount to your order. Promotional offers and free shipping offers are often not combinable, which means you can't use both on the same order.