If your promotional code did not provide the expected discount, there are a few potential reasons for this discrepancy. One key factor to consider is that promo codes often come with certain limitations or restrictions. Here are a couple of common reasons why the discount may not be as expected:
Capped Amount: As you mentioned, promo codes may be capped at a specific amount. If the total discount exceeds this cap, the system might apply the maximum allowed discount instead.
Product Total Application: Promo codes typically apply to the total value of the products in your cart before taxes or shipping. Ensure that the code is intended for use on the type of products you have in your order and that the conditions for the promo are met.
To troubleshoot the issue:
*Double-check the terms and conditions of the promo code to ensure it aligns with your purchase.
*Verify if there's a cap on the discount amount and whether your order meets the criteria.
*Confirm that the products in your cart are eligible for the promotion.
*If the problem persists, consider reaching out to customer support for assistance.
*Understanding the specific terms of the promotional offer and ensuring your order complies with these terms should help clarify why the discount applied differs from your expectations.